At Aturas Meditech OPC Private Limited, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we make the return process simple and transparent.
Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns are not accepted for:
- Perishable goods such as food items.
- Customized or personalized or consumable products.
- Items marked as “Final Sale.”
How to Initiate a Return
- Contact Us: Reach out to our customer support team at care@aturasmeditech.com with your order details.
- Return Authorization: Our team will guide you through the process and provide the return shipping address.
- Prepare Your Item: Pack the product securely in its original packaging to avoid damage during transit.
- Ship the Item: Use a reliable shipping service to send the product to our return address.
Return Shipping Costs
- Customers are responsible for the return/replacement shipping costs unless the item was defective or damaged during transit.
- If a replacement product is issued, we will cover the shipping cost for the new item.
Inspection and Processing
- Once your returned item is received, it will be inspected to ensure it meets the eligibility criteria.
- We will notify you of the return status within 2-3 business days of receiving the item.
Refunds
- If the return is approved, a refund will be processed to your original payment method within 7-10 business days.
- Refunds for shipping costs are not provided unless the return is due to a defective or incorrect item.
Exchanges
- Exchanges are available within the same 7-day return window.
- The item to be exchanged must meet the same eligibility criteria.
- Exchanges are subject to product availability.
Non-Returnable Items
- Perishable goods such as food items.
- Customized or personalized products.
- Items marked as “Final Sale.”
Contact Us
If you have any questions about our return policy, don’t hesitate to get in touch:
- Email: care@aturasmeditech.com
- Phone: +91-9999103039
We are here to make your shopping experience smooth and worry-free!