At Aturas Meditech OPC Private Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Certain items, such as customized products and perishable goods, are not eligible for return. Please check the product description for specific return eligibility.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within 7-10 business days to your original method of payment.
Exchanges
- If you wish to exchange a product, you can do so within 7 days of receiving your order. The item must meet the same conditions as mentioned in the return policy.
- Exchanges are subject to product availability.
Shipping Costs
- Customers are responsible for return shipping costs unless the product was defective or damaged during transit.
- If a replacement is issued, we will cover the shipping cost for the new product.
How to Initiate a Return or Refund
- Contact our customer support team at info@aturasmeditech.com with your order details.
- Our team will guide you through the process and provide you with the return shipping address.
- Pack the product securely to prevent damage during transit.
Non-Returnable Items
- Perishable goods such as food items.
- Customized or personalized or consumable products.
- Items marked as “Final Sale.”
Contact Us
If you have any questions about our refund policy, feel free to reach out:
- Email: care@aturasmeditech.com
- Phone: +91-9999103039
We are committed to ensuring a hassle-free shopping experience!