At Aturas Meditech OPC Private Limited, we value your time and strive to provide clarity on the timelines associated with our products and services. Below is an overview of the standard timelines to help you plan your interactions with us.
Order Processing
- Order Confirmation: Immediate confirmation upon successful payment.
- Processing Time: Orders are typically processed within 1-2 business days from confirmation.
Shipping and Delivery
- Metro Cities: Delivery within 3-5 business days.
- Non-Metro Cities and Rural Areas: Delivery within 5-7 business days.
- Tracking: Tracking details will be shared via email or SMS once your order is shipped.
Returns and Exchanges
- Return Request Window: Returns must be requested within 7 days of delivery.
- Processing Returns: Once the returned item is received, it will be inspected, and the status will be communicated within 2-3 business days.
- Refund Processing: Approved refunds will be processed within 7-10 business days to the original payment method.
Service Timelines
Consultancy Services
- Initial Consultation: Scheduled within 2-3 business days after the request is received.
- Project Timelines: Varies depending on the complexity of the project; detailed timelines will be shared during the consultation.
Web Development
- Requirement Gathering: Completed within 3-5 business days of the initial consultation.
- Development Phase: Typically completed within 15-30 business days, depending on project scope.
Digital Marketing
- Campaign Setup: Initial setup completed within 5-7 business days after receiving all necessary inputs.
- Campaign Execution: Ongoing based on the agreed-upon schedule and strategy.
Video Editing
- Review and Edits: Drafts shared within 3-5 business days. Final edits depend on feedback turnaround.
Support and Assistance
- Response Time: We aim to respond to queries and support requests within 24 hours during business days.
- Resolution Time: Depending on the complexity, issues are resolved within 1-5 business days.
Public Holidays and Exceptions
- Please note that processing and delivery timelines may be affected during public holidays or peak seasons. We will communicate any expected delays in advance.
For further queries about timelines or assistance, feel free to reach out:
- Email: Care@aturasmeditech.com
- Phone: +91-9999103039
Thank you for choosing Aturas Meditech OPC Private Limited. We are committed to ensuring timely and efficient service for all your needs.